How IoT is relevant for UCaaS platforms
April 30, 2020, by Juan Pérez-Bedmar
Communication is no longer a person-to-person matter. Things are being included in the scene through IoT. The technological confluence in digital transformation processes is taking steps to new functionalities with the final objective of creating new personalized business models evolving from current situations. One of these consequences is the deployment of open architectures which evolves […]
Communication is no longer a person-to-person matter. Things are being included in the scene through IoT.
The technological confluence in digital transformation processes is taking steps to new functionalities with the final objective of creating new personalized business models evolving from current situations.
One of these consequences is the deployment of open architectures which evolves the legacy specific infrastructures designed for specific tasks to integrated ones. Applications that manage the data are the engines of evolution towards these new business processes. However, even if it is not clear what such models will be, it seems clear applications will be the foundation during the lifecycle by managing the data.
The most immediate step is new functionalities must be integrated into current processes allowing the evolution.
In other words, the digital workplace is evolving and needs to be flexible and mobile. Both points are key to take into account cloud communication architectures and strategies: UCaaS (Unified Communications as a Service) which is incorporated into business applications. The inclusion of this technology is basic and must be open. Proprietary UCaaS only represent an intermediate step between “classic” and definitive solution, and are only promoted due to the legitimate interest of the provider, but the end user should not always depend on its integration capacity if it wants to achieve the purpose it pursues.
Communications as a whole
First, and analyzing the UCaaS, must include voice, video, collaboration and messaging capabilities in different aspects, and it must also be in pay-per-use model to be able to adapt to the aforementioned click on lifecycle. This first step should be able to include people and things (IoT) by incorporating interaction between both. So, new generation applications must include the data coming not only from people but also from other sources (things) in order to advance towards the automation of processes (AI). This involves talking about IoT.
In addition, interacting means that UCaaS allows “collaborate” in real time. The most cross-industry way of having collaboration tools that are incorporated into applications and interact with things securely is WebRTC. It is secure by design, easy to be deployed and universal.
Second, we should provide intelligence at that edge which can have the flexibility to obtain the data regardless of the protocols and in a secure manner. This flexibility should provide an ease way of use by allowing any analysis platform in a secure architecture. This secure data strategy is complementary with any holistic security policies architecture defined for the whole network.
Barbara, a flexible solution connecting Industrial equipment through IoT
For all this, from Barbara we have designed a specific operating system for IoT devices: Barbara OS, which fulfills all these tasks by providing intelligence at the edge during the lifecycle of your applications. Connecting industrial elements (PLCs, data buses, meters…) by using different protocols deployed in minutes and integrating the data in the platform you need is really easy this way. Barbara does NOT keep your business data and operating with the peace of mind of a product that is (cyber)secure by design.
So, we have the best of both worlds (IoT and UCaaS) to define the business case we need. Currently, Barbara is already deploying solutions which involves both technologies. For instance, Barbara is integrated with an UCaaS platform which allows users interacts from its own device the status of the real time data got from devices in real time. Other use Barbara has already solved is the integration with Contact Centers which, basically, allows agents have information in real time from the remote devices in order to take the proper actions according with policies defined for the end user.
Finally, if we have this intelligence at the edge and we can use the benefits provided by UCaaS (such as WebRTC) by allowing collaborate people and things, we can integrated these data during the lifecycle of our business application and we have the real foundation of the next generation business model.
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